FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order on Superrkart?
 Placing an order is simple! Browse our collections, select your product, add it to the cart, and complete checkout using Card, UPI, Netbanking, or Cash on Delivery (COD).

2. Do you deliver Pan-India?
 Yes! We deliver across India through trusted courier partners. Delivery times vary: Metro cities (2–4 days), Tier 2 & 3 cities (3–6 days), Remote areas (5–8 days).

3. How can I track my order?
 Once your order is shipped, you’ll receive an SMS or email with a tracking link. Use it to check the real-time status of your shipment.

4. What if I receive a damaged, wrong, or defective product?
 Contact us within 24 hours of delivery and provide a clear unboxing video showing the issue. Once verified, we’ll guide you for a replacement, exchange, or refund.

5. Can I return or exchange a product?
 Yes. Returns are accepted within 5 days for unused items with an unboxing video. Exchanges are allowed for defective, damaged, or wrong products within 7 days. Size-based exchanges may have a small handling fee.

6. How long does it take to get a refund?
 Refunds are processed to your original payment method within 8–15 working days after the return is approved. COD refunds are issued via bank transfer or UPI.

7. Can I cancel my order?

  • Before dispatch: Yes, email us or contact via WhatsApp/phone with your order number. Refunds are processed within 1–2 business days.

  • After dispatch: Orders cannot be cancelled. You may accept delivery and initiate a return request instead.

8. Are your products genuine and of good quality?
 Absolutely. Every product is carefully selected and tested for quality and durability before it reaches you. We focus on trending, problem-solving products that work.

9. What payment methods do you accept?
 We accept Cards (Debit/Credit), UPI, Netbanking, and Cash on Delivery (COD) for select pin codes. All payments are processed securely.

10. How can I contact Superrkart for support?
 You can reach our support team via:

  • Email: superrkartstore@gmail.com

  • Phone/WhatsApp: +91 7488944497

  • Support Hours: Monday to Saturday, 10 AM – 6 PM IST